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July 25, 2007

Thunderbird Stuck in Endless Upgrade

The last couple of times I’ve updated Mozilla Thunderbird through the automated update, the upgrade process would get stuck somehow. I would go to open Thunderbird, and an error would popup that said:

“One or more files could not be updated. Please make sure all other applications are closed and that you have permission to modify files, and the restart Thunderbird to try again”

I would click ok, it would try to update, fail, and come back with the error message, going into an endless loop. In the past, I did a full uninstall and reinstall to get rid of the error message. This time that didn’t work. I did a little research, and found that a couple files in a particular directory weren’t getting updated, causing Thunderbird to keep thinking it needed to upgrade.

To fix the issue, without having to do a reinstall, delete everything inside this directory:

C:/Documents and Settings/<username>/Local Settings/Application Data/Thunderbird/Mozilla Thunderbird/

End of loop.

Update: Be sure to check the comments for alternative solutions.

Update II: As many of the comments point out, the primary culprit of this issue may actually be Logitech with their QuickCam software. I have a Logitech webcam as well, so that fits my scenario. I’ve had a couple run-ins with Logitech now that make me wonder if they are headed down the same path as Creative.

Update III: marcelotroubledwiththunderbird notes he had the upgrade loop issues and did not have QuickCam installed.

57 Comments on “Thunderbird Stuck in Endless Upgrade

thanks
March 21, 2009 at 12:47 am

Thanks for this… I had to kill quickcam as well. I guess this was the first update since I hooked the cam up…

simonwien
April 30, 2009 at 1:54 am

Just to say thanks to all this has been getting on my nerves for weeks now but getting rid of the the Logitech in ctrl alt & Del worked for me.
Simon

ME
June 6, 2009 at 10:44 pm

Killing Quickcam totally worked. Thank you, thank you, thank you!

MeToo
June 23, 2009 at 10:33 pm

Quickcam.exe was the culprit in my case. Killed it, and the thunderbird update worked fine. Thanks!

Girith
June 27, 2009 at 3:25 am

Thunderbird was stuck in the update process for me too, until I closed Kaspersky Antivirus.

Jirristols
June 29, 2009 at 1:53 am

Thanx a lot, almost had the monday morning blues if it weren’t for this solution!

dust
September 24, 2009 at 12:51 am

Yep, exited the Logitech QuickCam app tray program and update succeeded. Thanks!

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